Refund policy

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what was described, email us at support@deskteria.com within 14 days of delivery. Include your order number and a photo of the item so we can see the issue clearly. We'll review it and arrange a replacement or a full refund.

Other returns

For returns outside the cases above, contact us within 30 days of delivery and we'll walk you through your options. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.

Please contact us before sending anything back. Items returned without an approved request cannot be accepted.

Change of mind

We're unable to accept returns simply because an item didn't suit your space or preference. Dimensions, materials, and finishes are listed on every product page — please review them before ordering.

Non-returnable items

Gift cards and items marked as final sale cannot be returned.

Refunds

Once a refund is approved, it's issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement. If more than 15 business days have passed since your refund was approved and you still haven't received it, email us at support@deskteria.com.

Exchanges

The fastest way to exchange an item is to reach out at support@deskteria.com and we'll arrange it directly.

Questions

Email support@deskteria.com and we'll get back to you.